Today I had a very difficult encounter with AT&T Customer Service. Let me start off by saying that I made the decision to move my family over to the AT&T mobile data share plan. Not to hard right? Go online make the change and get your data plan and then hopefully soon after have access to a mobile hot spot feature as well as (since I'm running iOS 6 beta) FaceTime over 3G. So yesterday I made the order and got a conformation e-mail with a confirmation number and saying that my order would be complete within the next 24 hours. 24 hours goes by and we only have personal hotspot on only 1 phone. Then we go online to AT&T online live chat and try to solve the issue there. We say to them how's the order coming? We then proceed to give them our conformation number and they are like that does not exist! I then suggest emailing the conformation email that they sent me back to them. Apparently "they can't do that". Later I would actually PHYSICALLY call someone at AT&T. While on the phone with this person I literally feel like the Peggy person from those discover commercials. They could not help me either. So this afternoon I drove over to the local AT&T store and hopefully resolve the problem. I go over there and I hand the guy my phone and he's like this phone is jailbroken. I'm like no, this phone is ruining iOS 6 beta (I'm a developer). He's like "you're not supposed to have this" once again I'm like "I'm a developer". He's like these things happen with pre-release software. I'm like if this is true then why don't my family's other iPhones not work with personal hotspot. He then proceeds over to his computer to look things up. As he is looking things up he's like no wonder I see you have a 3GS. I'm like no. I upgraded that one to an iPhone 4. So in theory we all have iPhone 4's and iPhone 4S'. He's like OK. The last instructions are to go and just restart the two other phones.
And here comes the best part.....as soon as we walk out of the store the personal hotspot feature starts working again......meh... and that right there is why AT&T has the worst customer service period. Because with all this server downtime and countless errors within their (OLAM) {online account management} I mean come on people. You can't get your server's ready for an iPhone launch event that happens EVERY flipping year? REALLY.....And that is why AT&T you are ranked as the lowest in customer service....sigh....and the best part is that I'm locked into them for life basically....Thanks AT&T....Thanks
All The Best
-Michael
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