ATT Customer Service Fail

Today I had a very difficult encounter with AT&T Customer Service. Let me start off by saying that I made the decision to move my family over to the AT&T mobile data share plan. Not to hard right? Go online make the change and get your data plan and then hopefully soon after have access to a mobile hot spot feature as well as (since I'm running iOS 6 beta) FaceTime over 3G. So yesterday I made the order and got a conformation e-mail with a confirmation number and saying that my order would be complete within the next 24 hours. 24 hours goes by and we only have personal hotspot on only 1 phone. Then we go online to AT&T online live chat and try to solve the issue there. We say to them how's the order coming? We then proceed to give them our conformation number and they are like that does not exist! I then suggest emailing the conformation email that they sent me back to them. Apparently "they can't do that". Later I would actually PHYSICALLY call someone at AT&T. While on the phone with this person I literally feel like the Peggy person from those discover commercials. They could not help me either. So this afternoon I drove over to the local AT&T store and hopefully resolve the problem. I go over there and I hand the guy my phone and he's like this phone is jailbroken. I'm like no, this phone is ruining iOS 6 beta (I'm a developer). He's like "you're not supposed to have this" once again I'm like "I'm a developer". He's like these things happen with pre-release software. I'm like if this is true then why don't my family's other iPhones not work with personal hotspot. He then proceeds over to his computer to look things up. As he is looking things up he's like no wonder I see you have a 3GS. I'm like no. I upgraded that one to an iPhone 4. So in theory we all have iPhone 4's and iPhone 4S'. He's like OK. The last instructions are to go and just restart the two other phones.

And here comes the best part.....as soon as we walk out of the store the personal hotspot feature starts working again......meh... and that right there is why AT&T has the worst customer service period. Because with all this server downtime and countless errors within their (OLAM) {online account management} I mean come on people. You can't get your server's ready for an iPhone launch event that happens EVERY flipping year? REALLY.....And that is why AT&T you are ranked as the lowest in customer service....sigh....and the best part is that I'm locked into them for life basically....Thanks AT&T....Thanks

All The Best

-Michael

Heading Off On Vacation To The Beach!

The second vacation of the summer is about to be underway in just about a week! We are going to a secluded island where NOBODY is. It is very relaxing. We might be taking our dog. I think she'll like it. Which would mean that we'd have to take two cars(more post on that in a moment) but anyway It's going to be fun! We are going for our second year in a row and we really like this place! Boogie Boarding, collecting shells, and building sand castles! It's going to be fun! I'll be sure to update you guys as it's in progress!

Until Next Time!

-Michael

Tech Team Starting Up Again Soon! (And I'm Excited)

So the second season of everything that the tech team at school is starting up again! I couldn't have picked a better group of friends to hang out with! These guys and girl are my best friends and I really like them as people as we share so much and common and SO many inside jokes between us! All of our intros have been made and we are starting everything out on Saturday with a lunch basically going over everything coming this year! I'm excited for everything that's in store!

Until Next Time!

-Michael

New Dog

Backstory time!
Let's just say I'm a cat person. I've always had cats. Always liked cats. They basically come and go as they please cuddle up with you and don't take much. I like dogs but never thought that I'd ever have one. Now I will atempt to tell you the story (with as little bias as possible) how my family got a dog!

It all started out when me and my sister got new beds and thus new sheets. When the time came to donate said sheets my mom called the Humane Society to ask if they wanted any. So we wen't over. The building has a little cart on the outside where you can drop off your donations. So we did. My mom then insisted we go inside just to "look" so we looked and then we found this dog. Her name is Kita. And my family seamed to enjoy her because she was the only one who wasn't barking and yapping up a storm as some of the other shelter dogs do. So the next day they came back with my father. They really liked her and decided to put in an application to adopt her. Thing is. Well. They were the second adoption request so in my head I'm thinking it won't be us and she'll go to a perfectally good home. However that first family never called back. Now there was another adoption that was even before us. Turns out that person was a close friend of my mom. And the person wasn't thinking of getting her. So she came to us. We picked her up and she is now home with us. She is working out very well as she is such a sweet heart. She knows her training and is a very good dog and is starting to get along with the cats (that will take time) So yes. Would I not have gotten a dog yes. But now that I have her I just want things to return to normal as soon  as possible. So yeah basically that's what is going on with the new dog!

Until Next Time!

-Michael